Term & Condition:

1. Booking Confirmation & Pricing

• Your booking is considered valid only upon your receipt of an email containing a formal Booking Reference Number.
• Pricing displayed is dynamic and subject to change until final payment confirmation. Full payment is required at the time of purchase.
• Currency Note: The final charge will be processed in a base currency (e.g., USD/HKD); please be aware that currency conversion fees from your bank may apply.

2. Pre-Arrival Confirmation (Crucial Confirmation Clause)

• Standard Bookings: To ensure optimal service availability, customers must confirm their attendance (by quoting their voucher or booking reference) with the venue at least 24 hours prior to the scheduled visit.
• Special Events/Group Bookings: For bookings related to special events, larger groups, or custom packages, confirmation must be completed at least 48 hours prior to the scheduled visit.
• Failure to meet this confirmation requirement may result in the venue cancelling or refusing service without entitlement to a full refund.

3. Cancellation & Refund Policy

• Cancellation, refund, and modification terms are entirely governed by the Supplier's Policy (the venue's policy) and not by Masaya.
• The majority of vouchers are considered final and are non-refundable.

All cancellation requests must be submitted through our platform and will be subject to applicable administration fees from both the Supplier and Masaya.

4.Package sold in a seat in couch basis.

https://masayatrip.com/terms-and-conditions