Privacy Policy for Masaya Trip

1. Introduction

Masaya Trip ("we," "us," or "our"), owned and operated by Masaya Asia Limited, a company incorporated in Hong Kong, is dedicated to safeguarding your privacy. This Privacy Policy is designed to comply with the Personal Data (Privacy) Ordinance (PDPO) of the Hong Kong Special Administrative Region. It explains how we collect, use, disclose, and protect your personal information when you access our website (www.masayatrip.com) and utilize our services. By using our website, you consent to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect various types of information from you, including:

• Personal Information: This includes your name, email address, phone number, billing information, and any other information you provide when making a booking or registering on our site.
• Technical Data: We automatically collect data about your device and usage patterns when you visit our site. This includes:
  • IP address
  • Browser type and version
  • Pages visited and time spent on those pages
  • Referring website addresses
  • Device type and operating system
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small data files placed on your device when you visit our site.

2. How We Use Your Information

Masaya Trip uses the collected information for various purposes:

• Service Provision: To process your bookings, manage your account, and provide customer support.
• Communication: To send you confirmations, updates regarding your bookings, promotional materials, and newsletters, subject to your consent where required by law.
• Website Improvement: To analyze user behavior and improve our website's functionality and user experience.To analyze user behavior and improve our website's functionality and user experience.
• Marketing Purposes: To personalize content and advertisements based on your preferences and interests.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in Hong Kong and other jurisdictions.

4. Cookies Policy

Cookies are small text files stored on your device by your web browser. They help us remember information about your visit to enhance your experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (e.g., session cookies).
• Performance Cookies: Collect information about how visitors use our site (e.g., Google Analytics) to improve its performance.
• Functionality Cookies: Allow the website to remember choices you make (e.g., language preferences) to provide enhanced features.

Managing Cookies:

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

• Service Providers: Third-party vendors who assist us in operating our website or conducting our business (e.g., payment processors, email service providers) under strict confidentiality agreements.
• Legal Obligations: If required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

6. Data Security

We take reasonable measures to protect the security of your personal information from unauthorized access, use, or disclosure. This includes using encryption technology and secure servers to safeguard sensitive data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. International Data Transfers

Your personal information may be transferred to and maintained on computers located outside of Hong Kong where data protection laws may differ. By using our services, you consent to this transfer, storage, and processing of your information in such jurisdictions. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law.

9. Your Rights Under the PDPO

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the following rights regarding your personal data:

• Right of Access: The right to ascertain whether we hold your personal data and to request a copy of that data.
• Right of Correction: The right to request the correction of any of your personal data which is inaccurate.

To exercise these rights, please contact us using the contact details provided below. We may charge a reasonable fee for the processing of any data access request.

10. Third-Party Websites

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

13. Governing Law

This Privacy Policy and any disputes arising in connection with it shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Masaya Asia Limited (for Masaya Trip)

Email: booking@masayatrip.com

Address: Unit 1603,the L.Plaza,367-375 Queen's Road Central,Sheung wan,HK